Today I was about to purchase a yearly subscription for public transportation in Berlin, the capital city of Germany. I entered one of the customer’s information points where you can ask for general information or buy tickets.
I asked about the conditions for the ticket like contract duration, options to cancel and cancellation fees. The lady on the other side of the desk decided to not answer in spoken language but grabbing a sheet, putting it right in front of my face, pointing her finger to a text that was small and hard to read.
„So, you don’t want to talk to me?“, I asked. She replied with an obvious sound of disenchantment (read: annoyed) because she was not in the mood of really answering my questions since it was all written on the paper, right? Read More


