I’m writing online content, some on commission, some without. I’m co-creating a startup called ON BOARD and I’m helping people clean their households in Berlin, Germany’s capital city.

As much as I liked to clean according to everyone’s desires, I would fail. It’s either the chemistry with the client that is not a fit or it’s the requirements that don’t match with either my skills, my idea of clean or the time to accomplish this level of clean.

Whatever the factors are, a seemingly easy thing as cleaning a household reveals rather complex issues. If the client simply doesn’t like you as the cleaning professional, the client will double-double-check your work and decry it. It’s just how people are.

If they like you and you had a good interaction with each other, a corner that is less of what they see as clean is considered ok. Even if you break things (glass!), they will consider it ok because they liked you and they saw your effort. Read More

Ronan Keating says it in one of his pop songs very clearly. If you can’t ride the rollercoaster you’re not ready for life. Up and down, loop and rotation, a sudden fall and the way up again.

Lean forward and be proactive in the ride

Like in life there are forces who help you — also a rollercoaster is a helping machine. When you move uphill the rollercoaster machine helps you „climb up“ — makes it easier for you to move up. But when you move down the machine makes the movement faster (in theory) because of its sheer weight.

Take the rollercoaster of life and learn to handle its dynamics, weight and power and all the challenges (up, down, left, right, rotation, curve, etc.) that come along the way. Read More

It’s Friday, and here’s the summary of the #weekdaykickoff 🌊. This is what you learnt in week 11.

Customer service is branding

Don’t underestimate the importance of your speech, especially when you are in a position where you talk to customers directly. Yes, you will be repeating things you said. You will repeat processes, and you will repeat answers to make sure the customer fully understands. For you, it’s also good training to sharpen your communication. Repetition is your partner.

How you treat your customer is how the brand of your company will be seen, and you want your company to be seen like a shiny shooting star. Read More