64: Treat a small client with high quality

Treat a small client with high quality

In the morning I received a message from a client who wanted to preschedule his cleaning appointment: Instead of tomorrow it would happen tonight. I gave it some thought and agreed. I don’t prefer evening cleanings when I didn’t have a cleaning in the morning before. Also, Thursday is my off-day that I’m using for computer-based work.

It was only 2 hours of cleaning but something went wrong: I slightly kicked a piece of furniture where a big mirror was standing on. I barely felt the touch but the mirror fell down. Shit. Read More

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63: Every human interaction is a biochemical reaction

Every human interaction is a biochemical reaction

I’m a big fan of subtly analyzing how people react to each other. I feel on field research every day when I’m outside of my home office, in either public transportation or on the streets. It’s fascinating how people have an impact on one another without many of them realizing it.

Your effect on somebody else next to you is a miracle. You didn’t even talk to that person but will contribute to how their day is going to be. That’s powerful.

Consider when you have eye contact with someone in your daily morning commute you’re saying something although you don’t say a word, your facial expression says it all. „You cannot not communicate“, as Paul Watzlawick defined in one of his five axioms on communication. Read More

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62: Don’t Be Confused by The Things You’re also Capable of, Focus on What You’re Extraordinarily Good at (and Dominate It)

Don’t Be Confused by The Things You’re also Capable of, Focus on What You’re Extraordinarily Good at (and Dominate It)

Recently I made a list of my strengths. It was time to assess what I’m really good at because I was applying for a day job, well several day jobs. It was a very helpful strategy to make an unfiltered list of what you believe you have strengths in. If you’re lacking confidence or want a confirmation of your hunch you can ask a good friend.

Not sure what you could write? Here’s the list of my 17 strengths: Read More

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